Privacy Policy

01Who we are

Turkuaz Holidays provides travel planning, holiday packages, hotel arrangements, tours, transfers, and related travel services. This Privacy Policy explains how we collect, use, share, store, and protect personal data when you use our website, contact us, or request travel services.

• turkuazholidays.com
• [email protected]
• +90 533 850 69 16
• WhatsApp

02What personal data we collect

We may collect contact and enquiry data including your name, email address, phone number, WhatsApp number, preferred language, country, and messages you send to us. We also collect travel request data such as destination, travel dates, number of travellers, room preferences, budget, and special requests. When a booking progresses we may collect passenger data including full names, date of birth, nationality, passport or ID details, visa-related information, and emergency contact details. We process payment-related information to confirm bookings; we do not store full card details on our website. We collect website analytics data such as IP address, browser type, pages visited, and cookie identifiers. Where necessary we may also process marketing subscription data and sensitive data such as accessibility needs, dietary requirements, or medical assistance requests.

03How we collect personal data

We collect personal data when you submit a contact or enquiry form, request a travel quote, subscribe to updates, communicate with us by email, phone, WhatsApp, or social media, make or manage a booking, accept cookies, or browse our website. We may also receive data from travel suppliers, hotels, or partners when it is necessary to provide our services. If you provide personal data about another traveller, you confirm you have permission to do so and that the traveller understands how their data will be used.

04Why we use personal data

We use personal data to respond to enquiries and prepare travel offers; to plan and manage holiday packages, hotels, tours, and transfers; to send booking confirmations, payment instructions, travel updates, and support replies; to coordinate with hotels, airlines, transfer companies, tour operators, and other travel suppliers; to comply with legal, accounting, tax, fraud-prevention, immigration, and regulatory requirements; to improve our website, services, and customer experience; and to send marketing emails where you have subscribed or consented.

05Legal basis for processing

We process personal data where it is necessary to respond to your request, prepare or fulfil a travel booking, comply with legal obligations, protect our legitimate business interests, or where you have given consent. Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing that occurred before the withdrawal.

06Travel suppliers and third-party sharing

To provide travel services we may share only the necessary personal data with hotels and accommodation providers, airlines and transport companies, tour operators and local guides, airport transfer companies, insurance providers, visa partners, payment providers and banks, IT and hosting providers, accountants and legal advisers, and government, immigration, tax, or law-enforcement authorities where required by law. We do not sell personal data. Our partners and service providers are expected to use personal data only for the purpose of providing the requested service.

07International transfers

Travel services are international by nature. Your personal data may be transferred to and processed in countries outside your country of residence, including the destination country and countries where our suppliers or service providers operate. When we transfer personal data internationally, we take reasonable steps to protect it and use it only for the purposes described in this Privacy Policy.

08Cookies, analytics, and tracking technologies

We use necessary cookies to operate the website. With your consent where required, we may use analytics and marketing cookies to understand website usage and improve our services. We may use tools such as Google Analytics, Microsoft Clarity, and Cloudflare. These tools may collect device data, pages visited, interactions, and session information. You can control cookies through our cookie banner where available and through your browser settings. Disabling some cookies may affect website functionality.

09Email communication and marketing

We may send transactional emails related to your enquiry or booking, including quote responses, booking confirmations, payment instructions, travel updates, and support replies. We send marketing emails only where you have subscribed, consented, or where applicable law allows. You can unsubscribe from marketing emails at any time using the unsubscribe link in any marketing email or by contacting us. We do not buy email lists and we do not send bulk marketing emails to people who have not requested communication from us.

10Data retention

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy, including responding to enquiries, managing bookings, complying with legal and accounting obligations, resolving disputes, and preventing fraud. Contact form and quote data may be kept for up to 24 months. Booking and accounting records are kept for the period required by applicable law. Marketing subscription data is kept until you unsubscribe. Passport and ID data is kept only as long as necessary for the travel arrangement or legal requirement.

11Your rights

Depending on applicable law, you may have the right to request access to your personal data, correction of inaccurate data, deletion of your data, restriction of processing, objection to processing, withdrawal of consent, and data portability. To make a request, please contact us. We may ask you to verify your identity before processing your request.

12Children and family bookings

Our website is not directed to children. We may process children's personal data only where it is necessary for a family travel booking and provided by a parent, guardian, or authorised adult traveller.

13Security

We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. Access to personal data is limited to people and service providers who need it for the purposes described in this Privacy Policy. No online service can be guaranteed to be completely secure. If you believe your personal data has been misused or exposed, please contact us immediately.

14Third-party links

Our website may contain links to third-party websites including hotels, airlines, tour providers, payment providers, and social media platforms. Their privacy practices are governed by their own privacy policies. We are not responsible for the privacy practices of third-party websites.

15Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on this page with the updated date. If the changes are significant, we may provide additional notice where appropriate.

16Contact us

If you have questions about this Privacy Policy or how we handle your personal data, please contact us.